NEED HELP - FAQ
If you still cannot find the answer to your question, contact us by email at info@cheleveux.ca , we will be happy to answer you .
PLEASE NOTE that our customer service is not available during holidays and weekends . A delay of 24 to 48 hours is generally to be expected before obtaining a response .
CONTACT
How to contact customer service?
If you still cannot find the answer to your question, contact us by email info@cheleveux.ca , we will be happy to answer you .
PLEASE NOTE that our customer service is not available during holidays and weekends . A delay of 24 to 48 hours is generally to be expected before obtaining a response .
I sent a question, when will I receive a response?
PLEASE NOTE that our customer service is not available during holidays and weekends . A delay of 24 to 48 hours is generally to be expected before obtaining a response . We apologize for any additional delays.
PRODUCTS
What types of hair products do you offer?
We offer 100% Natural hair products that are moisturizing, nourishing, strengthening, caring, and promote growth and retention of your hair lengths. A LIGHT Leave-In Moisturizer (little oil), Leave-In Moisturizer (more oil), a Hair Oil.
Subscribe to our email to know about our upcoming products such as shampoo, conditioner, hydrating hair mask, strengthening protein hair mask, oils, heat protectant oil, butter, cream butter, and other products to meet the diverse needs of our customers.
What is the slogan (key phrase) of CHE LE VEUX?
I want it! Hair or CHE LE VEUX ? Why not both! With CHE LE VEUX hair products, a happy marriage with your hair!
Which products are light or heavy?
When one of our products indicates LIGHT on the label, it means that its oil percentage is reduced. When a product does not indicate any details on the label, it means that the oil percentage is higher.
Can I use your products if I am transitioning from chemically relaxed hair to natural?
Absolutely! Our products are rich in natural ingredients and are perfect for those who are turning to natural hair. Especially the Leave-In Moisturizer.
Are your products suitable for all hair types?
Absolutely. Our products are formulated to suit all hair types, whether afro, kinky, curly, wavy, straight, fine, thick, colored, chemically treated or natural . We have the products for your hair needs. Sign up for our email to know when new products arrive!
Do your products work individually or do they need to be combined with your other products?
Absolutely. Our products can be used individually. For best results, it is recommended to use our other products in conjunction with each other as they are formulated to complement each other. Each step prepares your hair for the next.
Do your products contain chemicals?
Our products are natural. They are free of parabens, sulfates, petrolatum, silicones, paraffin, phthalates, propylene glycol, DEA, mineral oil.
Are your products tested on animals?
No, we are proud to say that all our products are cruelty-free. We do not test on animals, and we choose environmentally friendly ingredients.
What makes your products different from others on the market?
We are committed to using 100% natural, high quality ingredients , free of parabens, sulfates, petrolatum, silicones, paraffin, phthalates, propylene glycol, DEA, mineral oil . Our formulas are designed to nourish and condition hair while targeting specific concerns such as dryness, frizz, and hair loss.
How do I choose the right products for my hair needs?
Our products are designed for all hair types and specifically afro, frizzy, curly, wavy hair including colored or chemically treated hair. For straight hair , our non-rinsing products should simply be applied in smaller quantities.
Can I use your products if my hair is colored or chemically treated?
Yes, our hair products are designed for all hair types and specifically for afro, frizzy, curly, wavy hair including colored or chemically treated hair. For straight hair, our leave-in products should simply be applied in smaller quantities.
What is the shelf life of your products?
Our products have a shelf life of approximately 12 to 24 months. Our products are natural. It is important to store the products in a cool, dry place away from heat and humidity.
Do you offer product samples?
We sometimes offer free samples with certain purchases or during special promotions. Be sure to check our website from time to time for current offers.
Where can I buy your products?
Our products are available online on our website only.
SHIPPING & DELIVERY
What if I forgot to add an item to my order and I already paid?
CHELEVEUX cannot guarantee the grouping of separate orders: it is the responsibility of its customers to combine their purchases into a single order, in order to receive everything at the same time. If you forgot to add an item to your cart, you will have to place another order or wait for your next purchase.
How long do I have to wait to receive my order?
Please allow 2 - 4 business days for your order to be processed and shipped to Canada Post or UPS service offices.
Once sent to Canada Post or UPS offices, please be patient and your order should arrive between 2 - 7 business days within our shipping zone of Canada or United States.
Please note that once a package has left our offices in Canada to Post Canada or UPS offices, all updates and delivery estimates are out of our control and controlled by Canada Post or UPS courier services. We apologize for any additional delays.
How much does delivery cost?
For all orders of $100 and more, delivery is FREE.
For any other order , there is no standard rate, the pricing is calculated by Canada Post or UPS services based on the weight of your package and your address. This pricing will be provided to you at the payment stage.
What can I do to prevent my package from being stolen?
If your package is being delivered to a location at risk of theft, go online to the Canada Post or UPS website as soon as you receive your tracking number and indicate in advance your preference for post office pickup instead of delivery.
What if I entered the wrong address or it was incomplete for the delivery service?
Unfortunately, the customer is responsible for any delivery delivered to the wrong address or lost due to an error in their delivery information. CHELEVEUX cannot be held responsible for customer errors and no refunds will be issued.
Contact Canada Post or UPS with your tracking number ready to investigate your package.
Can I cancel or make changes to an order?
Once an order is placed, no adjustments or cancellations can be made.
Where does my product come from?
Our products are formulated, manufactured, packaged and shipped from our offices in Montreal, Quebec, Canada .
Do you offer international shipping?
No, unfortunately!
We would love to be able to do this. However, the high costs of this service do not allow us to offer delivery at the moment.
What carrier service do you use?
Canada Post or UPS service is used for delivery within Canada and the United States.
Do you deliver to a PO box?
Unfortunately, we do not offer delivery to a PO Box.
Can I track my order with a tracking number?
Once your order is placed, it will take 2 - 4 business days to process your order before being sent to UPS. When an order leaves our offices you will receive a shipping confirmation email with a tracking number.
Please note , when you receive your tracking number, it may take up to 2-7 days before you see an update or any other communication of your tracking number. You should check your tracking number regularly for new updates .
RETURN - EXCHANGE - REFUND
Do you accept returns?
Due to the nature of our products we do NOT accept ANY RETURNS, EXCHANGES OR REFUNDS. When you make a purchase from our online store all sales are final.
We stand behind and are proud of our products and want to make you happy with your purchase. CHELEVEUX wants and desires that its customers give it feedback.
How do I return my purchase?
Unfortunately all purchases from our store are FINAL SALE. No returns or exchanges will be accepted.
FINAL WORDS
What is the final word?
We hope this FAQ has answered your questions.
If you need more information, please do not hesitate to contact us directly. Thank you for trusting CHELEVEUX and its hair products to take care of your hair.
WITH THE HAIR PRODUCTS YOU WANT, A HAPPY MARRIAGE WITH YOUR HAIR.
